JF. Get in touch
IT professional · Pennsylvania

NETWORKING · TELECOMMUNICATIONS · IT OPERATIONS

Building reliable
connections.

I'm Jarrod Frederick, an IT professional working across business service activation, fiber networking, and technical support.

Explore my experience ↓LinkedIn profile ↗
PROFESSIONAL FOCUS
Service deliveryFrom provisioning to customer handoff
BASED IN ALTOONA, PENNSYLVANIA, UNITED STATES01 / PROFESSIONAL PORTFOLIO
01 — PROFILE

An adaptable IT professional with a strong background in technical support and customer service. Known for handling high volumes of requests quickly and accurately, keeping the customer experience a priority, and continually looking for opportunities to learn and grow.

02 — CAREER

Professional experience

A career built through hands-on IT support, business technical operations, and service activation.

01

Business Activation Technician I

Metronet Business

June 2026 – Present
  • Provision and activate business Internet, VoIP, managed Wi-Fi, and other fiber-based services, ensuring accurate service configuration and timely customer turn-up.
  • Configure and validate network services across GPON/XGS-PON and enterprise networking environments, including VLANs, routing, and customer-premises equipment.
  • Troubleshoot activation and provisioning issues by analyzing service configurations, network connectivity, and equipment status before customer handoff.
  • Coordinate with field operations, engineering, and technical support teams to resolve complex activation issues and ensure successful service delivery.
  • Review service orders and technical requirements to ensure network and customer configurations match provisioning specifications.
  • Perform end-to-end service testing and validation to confirm connectivity, performance, and proper operation before completing customer handoff.
02

Business Technical Support Representative II

Metronet Business

October 2025 – June 2026
  • Developed and delivered training and refreshers on key processes and procedures.
  • Monitored caseload and multichannel support queues, triaging work as needed.
  • Monitored and responded to service alarms to maintain network and service continuity.
  • Served as an escalation point for complex technical issues and customer complaints.
  • Identified recurring issues and recommended improvements to processes or training.
03

Business Technical Support Representative I

Metronet Business

January 2025 – October 2025
  • Delivered advanced technical support for business Internet, VoIP phone, and managed Wi-Fi services, ensuring rapid issue resolution and minimal downtime.
  • Diagnosed and resolved complex network routing and configuration issues involving fiber GPON/XGS and enterprise-grade networking.
  • Collaborated with subject matter experts, field operations, and engineering teams to escalate and resolve high-priority service-impacting incidents.
04

Business Technical Support Representative I

Metronet Business

July 2024 – January 2025
  • Delivered advanced technical support for business Internet, VoIP phone, and managed Wi-Fi services.
  • Diagnosed and resolved complex network, routing, and configuration issues involving fiber, GPON/XGS, and enterprise-grade networking.
  • Collaborated with subject matter experts, field operations, and engineering teams on high-priority service-impacting incidents.
  • Guided customers through advanced troubleshooting, configuration adjustments, and service optimizations for critical business systems.
  • Documented resolutions, tracked recurring issues, and contributed to process improvements.
05

IT Technician

Garvey Manor and Our Lady of the Alleghenies Residence

January 2024 – July 2024
  • Installed, maintained, and repaired computers, peripherals, and software.
  • Provided technical support to staff both in person and remotely.
  • Managed user accounts, email systems, and basic security settings.
  • Performed routine backups and monitored system health.
  • Assisted with small IT projects and day-to-day technical operations.
06

Technology Assistant

Altoona Area School District

August 2023 – January 2024
  • Provided technical support for 3,000+ users across nine buildings.
  • Diagnosed and resolved hardware, software, and network issues for Windows, macOS, ChromeOS, and iOS devices.
  • Administered and maintained user accounts in Active Directory, Google Workspace, and Clever Learning systems.
  • Assisted with district-wide deployment and replacement of teacher laptops.
  • Escalated complex technical issues and collaborated with senior IT staff.
07

Helpdesk Technician I

Stefanini North America and APAC

February 2023 – April 2023
  • Provided end-user support by telephone, email, and web chat.
  • Performed restorative and maintenance actions to resolve end-user problems.
  • Responded to end-user issues using standard procedures and tracked incidents accurately.
08

Store Solutions Technical Service Representative I

Sheetz

January 2021 – December 2022
  • Provided first-line support for hardware, software, and store-level systems.
  • Monitored and analyzed system alarms, dispatching technicians as needed.
  • Identified, escalated, and tracked priority issues to ensure resolution.
  • Coordinated with field support and third-party vendors to resolve technical problems.
  • Documented incidents and recommended process improvements for efficiency.
09

Student Intern

Williamsburg Community School District

2015 – 2017
  • Assisted the systems administrator with routine maintenance, setup, and deployment of new and existing equipment.
  • Provided first-line troubleshooting and escalated issues to the systems administrator as needed.
View additional customer service and retail leadership experience ＋

Sales Associate

Carter's Inc.

August 2023 – September 2026

Delivered personalized customer service, resolved customer issues, supported omnichannel fulfillment, and completed point-of-sale and store operations.

Assistant Store Manager

Carter's Inc.

April 2023 – August 2023

Supported a record-breaking store opening, recruiting, team feedback, store processes, and merchandise placement.

Sales Associate

The Children's Place

January 2021 – April 2023

Met sales goals through customer engagement, special orders, online purchases, and store operations.

Store Lead

The Children's Place

November 2019 – January 2021

Trained and coached associates, supported performance improvement, and helped maintain store operations.

Store Team Member

Sheetz

March 2019 – November 2019

Delivered customer service and supported food service, transactions, and daily store operations.

Part Time Sales

rue21

May 2018 – March 2019

Assisted customers, supported sales and order fulfillment, and maintained merchandise displays.

03 — CAPABILITIES

Technical skills

Technologies and areas of work represented in my professional experience and profile.

01

Networking & connectivity

GPON / XGS-PONVLANsRoutingBusiness InternetFiber access networksCustomer-premises equipment
02

Business services

VoIPManaged Wi-FiService provisioningService activationEnd-to-end validation
03

IT operations & support

Technical troubleshootingHardware supportSoftware supportMicrosoft 365Active DirectoryGoogle WorkspaceWindows / macOS / ChromeOS / iOS
04

Service delivery

Incident triageEscalation managementService alarmsCross-team coordinationTechnical documentationCustomer support
04 — EDUCATION

Education & training

Formal education and networking coursework listed on my LinkedIn profile.

Education

EDU

South Hills School of Business & Technology

Information Technology

August 2019 – 2021
EDU

Greater Altoona Career & Technology Center

Certificate of Completion, Information Technology

2015 – 2019

Certifications & coursework

↗

CCNA Routing and Switching: Introduction to Networks

↗

CCNA Routing and Switching: Routing and Switching Essentials

These are the two CCNA Routing and Switching course certificates listed on my profile; they are not represented here as a full CCNA certification.

05 — CONTACT

Let's connect.

For professional opportunities and conversations about networking, telecommunications, and IT operations.

Email me ↗Connect on LinkedIn ↗
[email protected]